You have rights and a role regarding your treatment and care at Good Shepherd.

Knowing your rights and role can help you make better decisions about your care.

 What are your rights?

• You have the right to be informed about the care you will receive.
• You have the right to get information about your care in your preferred language.
• You have the right to make decisions about your care, including refusing care.
• You have the right to know the names of the caregivers who treat you.
• You have the right to safe care.
• You have the right to have your pain treated.
• You have the right to know when something goes wrong with your care.
• You have the right to get an up-to-date list of all of your current medicines.
• You have the right to be listened to.
• You have the right to be treated with courtesy and respect.

Ask for written information about all of your rights as a patient.

What is your role in your health care?

• You should be active in your health care.
• You should ask questions.
• You should pay attention to the instructions given to you by your caregivers.
• You should share as much information as possible about your health with your caregivers. For example, give them an up-to-date list of your medicines.

And remind them about your allergies.

Can your family or friends help with your care?

Find out if there is a form you need to fill out to name your personal representative, also called an advocate. Ask about your state’s laws regarding advocates.

How can an advocate help with your care?

They can get information and ask questions for you when you can’t. They can remind you about instructions and help you make decisions. They can find out who to go to if you are not getting the care you need.

If you have questions or concerns regarding your 
or a loved one’s care at Good Shepherd,
we want to know about it. Please contact:

Mark Ettesvold, Public Relations Director, (541) 667-3460 or
mettes@gshealth.org

or

Theresa Brock, Vice President of Nursing, (541) 667-3411 or
tbrock@gshealth.org

You may also raise issues and concerns about patient care to our accrediting body, Det Norske Veritas, at

Det Norske Veritas Healthcare

400 Techne Center Dr, Suite 350

Milford, OH 45150-3710

Phone: 513-947-8343

E-mail: Yehuda.Dror@dnv.com

as well as the Oregon Health Authority at

Oregon Health Authority (OHA) Attn: Client Services
500 Summer Street, NE, E-20
Salem, OR 97301-1097

Phone: 877-398-9238