Lori Reyes (left) and Gloria Rivera ---- Good Shepherd Financial Counselors

Insurance Billing

If you provide us with insurance information, we will bill your insurance company as a courtesy. Please understand, however, that you are ultimately responsible for paying for the care you receive at Good Shepherd.

We will send you an itemized statement of charges for your information when we bill your insurance. If we have not received payment from your insurance company within thirty days, we will send you a follow-up bill. At that point, we expect you to promptly resolve any issues with your insurance coverage—or to simply pay the bill yourself.

Financial Assistance

We take great pride in providing needed healthcare services to anyone, regardless of their ability to pay. Our financial counselors can help determine if you are eligible for a complete or partial reduction of your bill based on your financial situation.

Our counselors can be reached at (541) 667-3450.

Financial Counseling

Our financial counselors are here to help you through the sometimes complex billing and payment process. You can reach them at (541) 667-3450. They can:

• Answer your questions about your bill
• Work with you to make payment arrangements for large bills
• Help you apply for the Oregon Health Plan, the state’s program of health insurance for low-income citizens.

All financial counseling is completely confidential, and conducted in an atmosphere of dignity and respect. Our goal is to remove the stress and confusion from the payment process.