• Recognized in 2019 as a Top Workplace in 

Oregon by The Oregonian/OregonLive. This 
award is given based on employee engagement 
and satisfaction with the work environment 
within the organization.

• In conjunction with Legacy Health, we 

transitioned our Electronic Health Record  
System (EHR) from Meditech to Epic on 
November 3, 2018. This was an organization-
wide, all-consuming task with significant 
infrastructure enhancements and interfaces to 
be built with supporting and complimentary 
software systems, including an in-depth training 
for all users. 

• Earned DNV-GL accreditation with full NIAHO 

and ISO compliance. 

• Successfully recruited new physicians and key 

mid-levels to the community (see Good Medicine 
section of this report).

• Implemented ADP, a new Payroll and Human 

Resources Information System that supports 
enhanced reporting and payroll calculation 
flexibility – especially relating to the nuances of 
healthcare personnel and our state statutory 
requirements. This new system required 
extensive training and infrastructure changes. 

• Successfully opened the Good Shepherd Family 

Health Center in April 2019 with Angie Hays, FNP 
and JoDee Williams, DNP, in the former Women’s 
Center space. The Family Health Center is a 
primary care-centered facility, offering a wide 
variety of services and in-office procedures. 

Accomplishments

• Launched a new comprehensive Physical 

Medicine & Rehabilitation Center with Physiatrist 
Mariam Washington, DO & Chiropractor 
Christopher Scott, DC at the helm. 

• Opened the Good Shepherd Home Health Clinic 

in Pendleton, Oregon. Home Health and Hospice 
staff traveled a total of 86,105 miles, completing 
5,368 in-home visits since acquiring patients in 
the Pendleton and surrounding areas. 

• Successfully partnered with the Hermiston 

School District (HSD) to open the HSD Wellness 
Clinic with rotating physicians from our Good 
Shepherd Urgent Care.

• Remodeled the Diagnostic Imaging (DI) Lobby/

Waiting Area and Laboratory (Lab) Draw Station 
– a major renovation project to improve patient 
flow and access to DI and Lab services. Installed 
new outdoor wayfinding signage throughout 
campus. Replaced all in-room patient televisions 
with high definition units.

• Received four Summit Award Nominations at the 

2019 Health Care Service Excellence Conference, 
all of which earned a Pinnacle Award (top three 
in the category): 

 — 

Exceptional Nurse: Peppa Stark, RN, 
Emergency Department

 — 

Empowering Manager: Lucas Bradshaw, RN, 
Emergency Department

 — 

Inspiring Administrator: Nick Bejarano, Former 
Marketing & Communications Director

 — 

Medical Clinic of Choice: Good Shepherd 
Pediatrics 

• In December 2018, we expanded the Urgent 

Care to 7 days/week coverage to better 
accommodate the needs of our community.

• Good Shepherd Medical Group again achieved 

the Merit-Based Incentive Payment System 
(MIPS) “exceptional performance status” for 
2018, attesting with 93/100 points for Year II of 
the program. 

• GSHCS continues as an active partner of the 

Oregon Graduate Medical Education Consortium 
(OGMEC) – an organization designed to facilitate 
and develop a Family Practice rural residency 
program in rural Eastern Oregon. 

• Respiratory Therapy now works with all units to 

provide point of care testing and results at the 
bedside through Respiratory EPOC. 

• Increased patient demand was met efficiently 

with the addition of two new Speech Language 
Pathologists and a new manager of the Speech 
Therapy Department.

• Retail Pharmacy prescription volume increased 

by 6% and we established satellite pharmacy 
services to Regency Nursing. We changed our 
pharmacy benefits manager to SelectHealth, 
which has resulted in significant (up to 20%) 
savings in our medication expenses. 

• Expanded ultrasound coverage to 5 days per 

week in the Good Shepherd Women’s Center. A 
new Ultrasound unit was added, which is specific 
to our high-detail MFM scans performed in the 
Good Shepherd Women’s Center. 

• Assembled, tested and installed 55 new Hospira 

Infusion pumps in our Treatment Center. We also 
instituted a new nail/foot program with certified 
nurses, a new manometry program (measures 

the strength and muscle coordination of your 
esophagus when you swallow) with certified 
nurses and a new contact casting service 
(utilizing a special kind of cast for wound care 
treatment). 

• Our Maintenance/Bio-Med staff performed over 

6,447 work orders with a staff of 10 individuals. 
We received 1,139,417 phone calls and, with call-
outs, handled a total of 1.6 million phone calls. 
We monitor and maintain 105 campus security 
cameras and 208 doors. 

• Added additional translation devices across 

campus to facilitate foreign language translation 
with patients.

• Expanded our Certified Diabetes Education 

program and encouraged healthier eating 
through our community education ACT program, 
available at a highly-subsidized rate to our 
community. 

• Supported upgrades to the Maintenance work 

order system, InteleRad test PACS system, PACS 
Ultra gateway router and the Powerscribe/360 
Radiologist dictation system.

• Provided implementation and technical support 

for the Ironbow Hospitalist Tele-medicine system, 
used primarily in the Emergency Department.

• Expanded CareVan services to include 

longer hours and more transports with both 
volunteer and paid drivers to meet the needs of 
community ridership requests.

• Auxiliary of Volunteers awarded $10,000 of 

scholarships to five students pursuing medical 
education. $23,000 was given to the Good 
Shepherd Community Health Foundation for 
medical equipment.