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Community Health & Outreach 

•

Number of classes/events offered: 285

•Number of attendees: 2914
•Received 5 grants from 3 sources for medical

transportation, dentures, car seats, poverty
simulation and tobacco cessation training

•Created over 20 videos for community education,

classes and presentations with over 150 views

•Despite COVID, hosted 4 internal and external

events/health fairs:  Heart Health Awareness Month,
2 Community Drive-thru Flu Shot Clinics, Safety
Awareness Event including Bike Rodeo

•Became a certified provider of the CDC’s Diabetes

Prevention Program and have launched 2 cohorts of
participants

•Good Shepherd Community Health & Outreach

became a certified Think First chapter offering brain,
spinal cord, and safety education

•Performed 53 car seat checks/installations
•Despite COVID, completed 70% of Good Shepherd’s

2019 Community Health Improvement Plan (CHIP)
goals

•Number of SHIBA patient encounters (in-person and

phone): 1,365

•Co-hosted and participated in 2 statewide SHIBA

conferences representing Good Shepherd

ConneXions:

•Number of patient encounters (in-person and

phone): 7,871

•ConneXions now has a Medical Director: Dr. David

Stenstrom

Employee Wellness:

•Number of employees enrolled in Wellness

Program: 191

•Number of employee wellness visits: 256
•The Wellness Center was safely re-opened in

April 2021 in accordance with OHA guideline.
New measures implemented include daily COVID
screenings, face masks to be worn at all times, sign-
in sheets and daily sanitization of all equipment

•The Wellness Program was expanded and re-

launched utilizing a holistic approach to well-being

•Good Shepherd’s Wellness Committee was re-

launched

COVID-Screening:

•Maintained effective COVID health screening at all

facility entrances to ensure the safety of our patients,
visitors and staff.

•Earned DNV-GL accreditation with

full NIAHO and ISO Certification

compliance after completing a

virtual DNV survey on October 12-13,

2020.

•Successfully recruited new

physicians and key providers to the

community (see Good Medicine

section of this report).

•Over 60 physicians & providers have

privileges at our hospital

•Our Emergency Room cares for

over 20,000 patients a year

•On average, we complete 900+

inpatient surgeries per year

•Our Medical/Surgical Unit cares for

over 2,700 patients a year

•Our Critical Care Unit cares for over

300 patients per year

•Our Family Birth Center delivers

over 400 babies a year

•67,400 outpatient visits on average

per year

•Annual admissions of 1,600 on

average per year

•2,500 outpatient surgeries per year
•Good Shepherd Sleep Solutions, a

comprehensive sleep lab and clinic,

opened in early 2021.

•Successfully remodeled our

Nutrition Services Department

kitchen and dining area.

•Completed general building

updates such as fan wall upgrades,

Central Utility Plan (CUP) chiller

upgrades, remodeled our kitchen

and dining area, replaced Women’s

Center ultrasound unit, installed

a state-of-the-art Echo Unit,

elevator upgrades, LED lighting

replacements, CAT Generator 

Control Panel upgrade, as well as 

multiple campus-wide modifications 

related to the COVID-19 pandemic.

•Our Facilities team of 10 people 

completed over 8,349 work orders 
on 5,012 tracked assets, 

maintained/

monitored 134 security cameras, 

and monitored/maintained 

electronic access to 258 badge-
controlled 

doors.

•Information Technology prepared 

Epic and Meditech systems for 

COVID patients, provided Epic build, 

training and support for new service 

lines.

•Our Patient Financial Services & 

Revenue Cycle Team provide 
excellent customer service, helping 
patients with questions, concerns, 
accessing their medical records, 
ensuring document integrity, and 
protecting patient privacy.

•Saw significant growth in employed 

staff with 750 employees primarily 

to meet the demands of new 

services and new physicians, as well 

as COVID-19 screening stations.

•Grew the Good Shepherd 

Community Health Foundation

(GSCHF) in the public eye and 

increased Foundation total assets to 
over 

$8,000,000. Festival of Trees 

was cancelled due to COVID-19. T

he 

annual Scramble for Scholarships 

Golf Tournament raised over 
$35,000 for medical scholarships

.

•GSCHF dispersed $212,575 in grants 

and funds and awarded $71,000 in 
medical scholarships to 31 local 
students.

•Hosted 9 GoodHealth Radio

Shows introducing new services,

healthcare providers and important

educational information (including

COVID-19 updates) to our

community.

•Distributed 17 press releases to

media outlets throughout the

region. All were picked up by local

news outlets (print, digital & radio),

as well as some in Portland, Bend

and Tri-Cities.

•Increased growth and interaction

on social media networks to help

communicate with and educate

community members in our service

area:
— 4,084 followers on Facebook,

7,664 Check-ins

— 715 followers on Instagram
— 172 followers on Twitter
— 525 followers on LinkedIn

•Added additional translation

devices across campus to facilitate

foreign language translation with

patients.

•Home Health and Vange John

Memorial Hospice staff traveled a

total of 182,344 miles, completing

12,028 in-home visits since

acquiring patients in Pendleton and

surrounding areas.

•Restructured Clinical Education,

hiring two additional RN Clinical

Educators, for a total of three.

Diabetes Education adapted all

individual appointments and

group classes to be available either

virtually or in-person.

Accomplishments

Community Health & Outreach sharing 

nutritional gift baskets with staff during National 

Heart Healthy Month.