17

•Doubled the number of individual

GSMG physicians/practitioners

exceeding Press Ganey median CG-

CAHPS patient satisfaction scores

(from 5 to 11 qualifiers)

•With a short notice cessation of

occupational medicine services

in Boardman, GSMG rapidly

responded to the need for care and

services, including Worker’s Comp

case management. Services are

now provided by the urgent care

and primary care clinic physicians/

staff until a physical presence in

Boardman can be established.

•In spite of staff shortages, Covid

exposures/illnesses GSMG clinics,

including urgent care, remained

100% operational (no unplanned

closures) for the entire 12 month

period. Further, the urgent care

clinic continued to meet the

demands of “Covid Central” for

GSHCS and the community while at

the same time meeting the demand

for traditional urgent and primary

care. The urgent care census

frequently exceeded 90 patients a

day.

•Family Birth Center earned the 95th

percentile ranking for, “Nurses Treat

Patients with Courtesy and Respect

in the entire database, and the

99th percentile for Idaho/Oregon/

Washington.

•Our Med/Surg and Critical Care

Units, “Communication with Nurses”

scores were up 20 percentile

points in comparison to the entire

database to the 93rd percentile

ranking and 98th percentile ranking

in Idaho/Oregon/Washington.

•Surgical Services increased the

departmental Press Ganey top-

box scores related to “courtesy &

respect” to the 99th percentile.

•Vange John Memorial Hospice

increased, “Hospice Team

Communication” top box score to

99th percentile ranking.

•Emergency Department have

had several Lean exercises that

focused on process and flow that

has improved the from decision to

admission

•We completed several Campus

Development projects including:
— MRI Space Rebuild and installation

of new Cannon MRI System

— Flooring updates in our Family 

Birth Center

— Central Utility Plant (CUP) Chiller 

Plant Improvement Project

— Surgery Entrance Concrete 

Repairs

— Critical Care Unit Exhaust Fan 

installation for Negative Rooms 

along with new flooring and wall 

protection

— CSEPP Addition Roof 

Replacement

— Boardroom Facelift and LED 

Lighting Upgrade

— Replaced 16 Emergency Exit Signs
— Upgraded the Facilities Liquid 

Bulk Oxygen System from 1,500 

gallons to 3,000 gallons with a 

1,500 gallon liquid reserve

•Environmental Services staff

completed the Certified Health Care

Environmental Services Technician

Facilitator Program (T-CHEST) and

the Certificate in Non-Acute Care

Cleaning(CNACC).

•Laboratory Department developed

the Blood Utilization Committee to

assist with better overall care and

process for blood administration

throughout the hospital.

•Laboratory Department:

— Worked with IT to create process

improvements in our Treatment 

Center by creating “Rainbow 

draw” to save our patients from 

additional venipunctures due to 

add-on testing in our Oncology 

area. This improved patient safety 

and satisfaction.

— Validated a new standalone 

test for Pre-Op patients for 

COVID only that requires only 

a nasal swab. Increase patient 

satisfaction and turnaround time 

by performing in house. Also, this 

helps our bottom line by testing at 

GSH vs. Lab Corp.

— Created an M.A. phlebotomy 

training program in concert with 

HR to assist with blood draws in 

clinic locations where there was 

no weekend coverage or special 

testing needed. This provided an 

additional career path for staff 

members.

— Worked with Quality to create 

ED dashboard for lab turnaround 

times for key testing to track 

continuous improvement.

— Participated in several Kaizen 

events for hospital wide 

improvement. (Sleep Center, ED 

and Blood Administration)

— Purchase & Validation of Cepheid 

Molecular Platform for Urgent 

Care resulting in improved patient 

care and reduced wait time for 

COVID Assays.

•Pharmacy Department developed

advanced dispensing of COVID

therapeutics including new antivirals

and monoclonal antibodies,

and completed an upgrade and

maintenance to infusion pump

libraries for patient safety.