18

•Diabetes Education Department

resumed the ACT healthy lifestyle

program and added new group

classes including prenatal nutrition

and pre-diabetes classes.

•Speech and Language Pathology

has one Speech Language

Pathologist now trained in

tracheostomy and ventilator care.

•A Fiber Optic Endoscopic

Evaluation of Swallow (FEES) has

been ordered in our Speech and

Language Pathology Department

which will significantly reduce wait

times for adults who need a swallow

study.

•Our IT Department completed

builds for Oncology, Treatment

Center complex referrals,

Emergency Department and

Occupational Therapy.

•Human Resources successfully

responded to the vaccine mandate

with reviews and effective staff

communication ensure all staff were

compliant by the Oct 18 deadline,

ensuring less than 1% of staffing was

affected by the mandate.

•Human Resources provided

executive sponsorship and

development of onsite counseling

services for staff.

•Human Resources implemented

leadership Development coaching

program (Blue EQ and Eastern

Oregon Business Source) for

frontline managers.

•Human Resources work with Service

Excellence Team to revitalize new

hire orientation and align with Just

Culture and Service Excellence

focus.

•The Service Excellence Initiative

Improvement Funding program was

created to encourage employees 

to eliminate waste and customer 

dissatisfiers by developing their own 

quality improvement projects. Four 

applications were submitted and 

approved. Created and distributed 

over 250 Covid Care Kits to 

patients through the Emergency 

Department, Urgent Care, and 

Clinics. The kits include a pulse 

oximeter, thermometer, mask, and a 

symptom tracking form.

•Quality Department assisted

inpatient units with the purchase of

tablets for patient use during limited

or no visitation time periods due to

COVID precautions.

•Quality Management team met

with 34 managers/departments

to review/support ongoing

improvement work, identify

reporting needs, help with data

collection, and support patient

satisfaction initiatives.

•Our Finance Division has done well

in responding to the COVID crises

in a couple of areas. One is the

effort by our Materials Management

team to keep up with the demand

for Personal Protective Equipment

(PPE). The second area was the

grants we applied for and received.

•Transitioned Coding, Billing, and

scheduling positions to remote

status to improve recruitment

opportunities and free up

organizational space.

•Improved employee engagement

and retention through creation of

career pathway opportunities and

updated job positions.

•Realigned Revenue Cycle

Departments to improve throughput

and achieve net budgeted Full-Time

Employee (FTE) savings.

•We have started moving dirt for

building a new 26-unit housing

project.

•Hosted 9 GoodHealth Radio Shows

introducing new services, healthcare

providers and important educational

information (including COVID

updates) to our community.

•Distributed 16 press releases to

media outlets throughout the region.

All were picked up by local news

outlets (print, digital & radio), as well

as some in Portland, Bend, Tri-Cities.

•Increased growth and interaction on

social media networks to help
communicate with and educate
community members in our service
area:
— 4,287 followers on Facebook
— 793 followers on Instagram
— 183 followers on Twitter
— 649 followers on LinkedIn

•Good Shepherd's Auxiliary awarded

4 scholarships to community 
members for a total amount of 
$8,000.

•Added additional translation devices

across campus to facilitate foreign

language translation with patients.

•Home Health and Vange John

Memorial Hospice staff traveled a

total of 161,242 miles, completing

13,692 in-home visits.