15

Mean Sc

or

e

2002 2023 2024 2025 2026

86.99

86.77

87.78

87.72

90.43

Year

Caring for Our Community—and It Shows!

Every year, our patients share their experiences through 
Press Ganey surveys. Thanks to your trust and our team’s 
dedication, our satisfaction scores continue to rise!

Highlights This Year:

• Overall score improved to 90.43, reaching the 85th 

percentile nationally among peer hospitals.

• Significant gains in: - Doctors (+3.81 points) 
• Overall Assessment (+2.95 points) 
• Nursing Care (+1.8 points)

Emergency Department  

Patient Satisfaction

Good Shepherd Emergency Department Nurses gather 

in celebration of top feedback scores.

Our Commitment to our Patients

We listen, we care, and we act on your feedback. 
Together, we’re making your emergency care experience 
the best it can be. We thank our patients for choosing 
Good Shepherd for their care. Our patients’ feedback 
helps us grow and serve them better every day!

ER PATIENT SATISFACTION  

SCORES 2022-2026