A Transformative 

Year at Good 

Shepherd Health 

Care System

As we reflect on this 
fiscal year, it is clear that 
Good Shepherd Health 
Care System is on an 
extraordinary journey of 

transformation and growth as 

one of the fastest growing mid-size hospitals in the 
country. We have boldly launched new service lines, 
expanded our existing services, and added remarkable 
new talent to our team, all while enhancing access 
to care for the communities we serve. I could not be 
more proud of our team for this year’s tremendous 
accomplishments!
This was a Strategic Planning year to position 
our health care system for continued growth and 
excellence for the next three years and beyond. 
Through our rigorous strategic planning process with 
our Board of Trustees, Executive Team, Medical Staff 
Leadership, and Department Leaders, we developed 
our organization’s new Vision, Mission and Values that 
directly embody our dedication to our communities 
and our patients. 

Vision: 

We will be the health care system of choice  

for our communities.

Mission: 

We will provide compassionate and 

exceptional care, close to home, that meets the  
needs of our growing community.

Values: 

Integrity, Compassion, Accountability,  

Respect, Excellence (ICARE)

In just two years’ time, Good Shepherd Health Care 
System has set a new standard of care—a testament 
to the unwavering commitment of our Board of 
Trustees, our medical staff, and our 1,734 (1,107 active 
employees, 626 contingent workers) team members. 
Together, we have expanded our services to 50 
distinct service lines, 80 departments system-wide, 
while welcoming 125 new physicians and advanced 
practice clinicians to our Medical Staff of more than 
200 credentialed providers.
A standout achievement this year was the launch of 
the following new service lines critically needed in our 
communities including Adult Gastroenterology, Adult 
& Child Psychiatry, Audiology (for ages 5 and older), 
Cardiology, Interventional Radiology, Pulmonology/
Critical Care/Sleep Medicine and Neurology. These 
additions represent our promise to bring exceptional 
care close to home for our patients.
We have significantly enhanced patient access across 
the board. We expanded existing service lines by 
adding key team members, new technology and 
increased access to care with extended hours and 
weekend appointment availability. 

• Good Shepherd Urgent Care expanded access to seven 

days a week, 7:00 a.m. to 7:00 p.m. with a new online 
appointment booking system to reduce wait times, while 
also adding supportive laboratory and X-ray services in-
house for one-stop convenience.

• Good Shepherd Diagnostic Imaging access expanded 

to include evening and weekend appointments along 
with the addition of new high-end technology backed 
by Board-Certified Radiologists offering the lowest-cost 
diagnostics in the region. 

• Good Shepherd Cancer Center expanded hours to 

include select weekend appointments while adding two 
outstanding Board-Certified Hematologists & Oncologists 
Dr. Cannon Milani and Dr. Farnoush Abar.

From the President & CEO

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