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 | Community Connections | Winter 2019

On Wednesday, January 31, 2018, 
the 18th Annual Night of Excellence 
Summit Awards Celebration was 
the culmination of this year’s Health 
Care Service Excellence Conference 
(HCSEC) held at the Hyatt Regency 
in San Antonio, TX. 

In 2017, the Summit Awards 
committee received over 265 
nominations from 20 different 
healthcare organizations spanning  
10 states – 54 of the nominations 
were chosen as Pinnacle Achievers 
(the best of the best), and 15 of 
those were presented with a  
Summit Award. 

Good Shepherd Recognized  

for Excellence in Patient Care 

and Employee Engagement

Summit Awards are presented  
by Custom Learning Systems  
(CLS) during the annual HCSEC,  
a conference dedicated to delivering 
evidence-based solutions to help 
healthcare organizations improve 
the overall patient experience. As 
a result of their commitment to 
enhancing the patient experience, 
Good Shepherd Health Care System 
(GSHCS) had four Pinnacle Award 
recipients – one of which received a 
Summit Award. Recipients of these 
awards were nominated by their 
peers at GSHCS. 

The Summit Award is the  

highest award of excellence 

presented at the HCSEC. 

It is awarded to qualified, 

innovative, and progressive 

individuals, teams, and 

healthcare facilities who 

made outstanding progress 

towards improving the 

patient experience and staff 

engagement. Individuals, 

teams, and organizations must 

be nominated to be eligible  

for a Summit Award. 

2017 PINNACLE AWARD RECIPIENTS 

Amber Davis, RN,  

Emergency Department 

Nurse 

EXCEPTIONAL NURSE 

Devin Goldman, Customer 

Experience and Asst. 

Quality Manager 

PROGRAM DIRECTOR 

Lucas Bradshaw, RN,  

Emergency Department  

Nurse Manager 

EMPOWERING MANAGER 

Dennis E. Burke,  

President & CEO 

INSPIRING 

ADMINISTRATOR