Good Shepherd Health Care System | 

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In addition to the Pinnacle Awards 
and Summit Award, GSHCS 
received 39 Breakthrough Awards, 
recognizing and celebrating 
exceptional contributions to 
world-class healthcare customer 
satisfaction. These awards are 
based on the Centers for Medicare 
and Medicaid Services Hospital 
Consumer Assessment of Healthcare 
Providers and Systems (HCAHPS) 
survey that hospitals participate 
in to evaluate their quality of care 

and customer satisfaction against 
their peers. GSHCS has seen a 
significant improvement in customer 
satisfaction based on how hospital 
consumers complete the survey. 
Much of this improvement can 
be tied to the Service Excellence 
Initiative launched in 2016 to engage 
all employees at every level to be 
mindful of what our customers 
need, want, and desire from their 
healthcare experience and work 
toward the same goal – of becoming 
the health care system of choice for 
the communities served by GSHCS.

Good Shepherd Health Care System 
has been awarded a 2018 Top 
Workplaces honor by The Oregonian. 
The list is based solely on employee 
feedback gathered through a 
third-party survey administered by 
research partner Energage, LLC 
(formerly WorkplaceDynamics) –  
a leading provider of technology-
based employee engagement tools. 
The anonymous survey measures 
several aspects of workplace culture, 
including alignment, execution, and 
connection, just to name a few. 

In response to the 
news that GSHCS 
had been selected 
two years in a row for 
the Top Workplace 
award, President & 
CEO, Dennis E. Burke 
said, “It is an honor to 
be selected as a Top 
Workplace in Oregon.  
I believe it is a 
testament to our 
employees’ level 
of satisfaction and 
engagement with the 
organization and our 
community. Healthcare 
is a challenging 
vocation – employees 
deal with people over 
a wide spectrum 
of emotions; from 
their most joyous of 

circumstances – birth of a newborn 
– to the most challenging – death 
of a loved one. Each day our 
employees display heroism, empathy, 
compassion, and courage in caring 
for our community. Our employees 
are the true recipients of this 
prestigious award.” 

“Becoming a Top  

Workplace isn’t something 

organizations can buy,”  

Claffey said. “It’s an 

achievement organizations 

have worked for and a 

distinction that gives them  

a competitive advantage.  

It’s a big deal.”

“Top Workplaces is more  

than just recognition,” 

said Doug Claffey, CEO of 

Energage. “Our research shows 

organizations that earn the 
award attract better talent, 

experience lower turnover,  

and are better equipped to 

deliver bottom-line results. 

Their leaders prioritize 

and carefully craft a 

healthy workplace culture 

that supports employee 

engagement.” 

Representatives from GSHCS attended the Annual Oregonian Top Workplaces 

Award Banquet to receive their Top Workplaces Award in 2018. This is the third 

Top Workplaces award GSHCS has received.