Can your family or friends help with your care?
Find out if there is a form you need to fill out to name your personal representative, also called an advocate. Ask about your state’s laws regarding advocates.
Find out if there is a form you need to fill out to name your personal representative, also called an advocate. Ask about your state’s laws regarding advocates.
They can get information and ask questions for you when you can’t. They can remind you about instructions and help you make decisions. They can find out who to go to if you are not getting the care you need.
If you have questions or concerns regarding your or a loved one’s care at Good Shepherd, we want to know about it. Please contact our patient experience line by calling 541.667.3427.
Caitlin Cozad
Director of Marketing and Communications
541.667.3460 or
ccozad@gshealth.org
Brian Patrick
Vice President of Nursing
(541) 667-3411 or
bpatrick@gshealth.org
You may raise issues and concerns about patient care to our accrediting body:
Det Norske Veritas Healthcare
400 Techne Center Drive
Suite 350
Milford, OH 45150
(513) 947-8343
As well as the Oregon Health Authority:
Oregon Health Authority (OHA)
Attention: Client Services
500 Summer Street, NE, E-20
Salem, OR 97301
(877) 398-9238
Put simply, we take privacy issues very seriously at Good Shepherd. You have privacy rights under a federal law that protects your health information. These rights are important for you to know. You can exercise these rights, ask questions about them, and file a complaint if you think your rights are being denied or your health information isn’t being protected.
Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes, and other healthcare providers must follow this law. Others who must follow the law include health insurance companies, HMOs, most employer group health plans, and certain government programs that pay for health care, such as Medicare and Medicaid.
The U.S. Department of Health and Human Services explains your rights in detail. Questions about Good Shepherd privacy policies and practices can be addressed to Paula Cooney at (541) 667-3620.
Paula Cooney
Director of Medical Records
(541) 667-3620
pcoon@gshealth.org