GSHCS patients (or patient representatives, as appropriate) have the right to:
Nondiscrimination and Accessibility, including the right to:
Safety, including the right to:
Dignity and Respect, including the right to:
Communication and Participation, including the right to:
Note: Except in emergencies when the patient lacks decision-making capacity and the need for treatment is urgent, the patient is entitled to the opportunity to discuss and request information related to the specific procedures and/or treatments, the risks involved, the possible length of recuperation, the medically reasonable alternatives and their accompanying risks and benefits.
Privacy and Confidentiality, including the right to:
As part of our commitment to providing our community with an excellent experience while in our care, GSHCS voluntarily participates in a patient experience survey in accordance with the Centers for Medicare and Medicaid Services (CMS). This third-party survey allows us to benchmark our delivery of care and your experience against other participating health care systems nationally. You may receive a survey via email or in the mail with a postage-page return envelope. Please take a few minutes to respond to the survey and share your opinions about your care. Your feedback helps us ensure that we’re delivering on the best possible care and is an important part of our efforts to improve the care and services we provide.
If you would like to see how GSHCS compares to other hospitals please click here.
We always love to hear how our staff made your experience great. You can tell us who went above and beyond in one of several ways:
Note: If you wish to share your message of thanks or encouragement publicly, you can visit https://www.gshealth.org/give-thanks to utilize our form.
Put simply, we take privacy issues very seriously at Good Shepherd. You have privacy rights under a federal law that protects your health information. These rights are important for you to know. You can exercise these rights, ask questions about them, and file a complaint if you think your rights are being denied or your health information isn’t being protected.
Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes, and other healthcare providers must follow this law. Others who must follow the law include health insurance companies, HMOs, most employer group health plans, and certain government programs that pay for health care, such as Medicare and Medicaid.
The U.S. Department of Health and Human Services explains your rights in detail. Questions about Good Shepherd privacy policies and practices can be addressed to Paula Cooney at (541) 667-3620.
Director of Medical Records