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Patient Rights & Role

You have rights and a role regarding your treatment and care. Knowing them can help you make better decisions about your care.

What are your rights?

  • You have the right to be informed about the care you will receive.
  • You have the right to get information about your care in your preferred language.
  • You have the right to make decisions about your care, including refusing care.
  • You have the right to know the names of the caregivers who treat you.
  • You have the right to safe care.
  • You have the right to have your pain treated.
  • You have the right to know when something goes wrong with your care.
  • You have the right to get an up-to-date list of all of your current medicines.
  • You have the right to be listened to.
  • You have the right to be treated with courtesy and respect.
  • Ask for written information about all of your rights as a patient.

What is your role in your health care?

  • You should be active in your health care.
  • You should ask questions.
  • You should pay attention to the instructions given to you by your caregivers.
  • You should share as much information as possible about your health with your caregivers.
  • Give them an up-to-date list of your medicines.
  • And remind them about your allergies.

Can your family or friends help with your care?

Find out if there is a form you need to fill out to name your personal representative, also called an advocate. Ask about your state’s laws regarding advocates.

How can an advocate help with your care?

They can get information and ask questions for you when you can’t. They can remind you about instructions and help you make decisions. They can find out who to go to if you are not getting the care you need.

If you have questions or concerns regarding your or a loved one’s care at Good Shepherd, we want to know about it. Please contact our patient experience line by calling 541.667.3427.

Caitlin Cozad
Director of Marketing and Communications
541.667.3460 or

Brian Patrick
Vice President of Nursing
(541) 667-3411 or

You may raise issues and concerns about patient care to our accrediting body:

Det Norske Veritas Healthcare
400 Techne Center Drive
Suite 350
Milford, OH 45150
(513) 947-8343

As well as the Oregon Health Authority:

Oregon Health Authority (OHA)
Attention: Client Services
500 Summer Street, NE, E-20
Salem, OR 97301
(877) 398-9238 


Put simply, we take privacy issues very seriously at Good Shepherd. You have privacy rights under a federal law that protects your health information. These rights are important for you to know. You can exercise these rights, ask questions about them, and file a complaint if you think your rights are being denied or your health information isn’t being protected.

Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes, and other healthcare providers must follow this law. Others who must follow the law include health insurance companies, HMOs, most employer group health plans, and certain government programs that pay for health care, such as Medicare and Medicaid.

The U.S. Department of Health and Human Services explains your rights in detail. Questions about Good Shepherd privacy policies and practices can be addressed to Paula Cooney at (541) 667-3620.

Paula Cooney
Director of Medical Records
(541) 667-3620

  • Find a Physician

    We take tremendous pride in employing and granting practice privileges to a wide array of qualified physicians and therapists.
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  • Oregon Healthcare

    Good Shepherd has a team of Certified Oregon Healthcare application assisters to walk you through the process of enrollment.
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  • Patient Services

    • Medical Records
      541 667 3621
    • Financial Advisor
      541 667 3711
    • Insurance Billing
      541 667 3450

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